Refund Policy

Refund Window

We want you to be completely satisfied with your purchase. If you are not satisfied with our service, you may request a refund within 14 days of your initial purchase.

Annual subscriptions — non-refundable

Like many SaaS providers, we treat annual subscriptions as a single upfront payment for twelve months of access. Annual subscription fees are not eligible for discretionary refunds through this policy, including within the first 14 days.

You may cancel an annual subscription at any time; cancellation stops renewal at the end of your current paid year. You keep access until that date. No partial refund is issued for unused months.

If you are a consumer in the EU/EEA, mandatory statutory rights (including withdrawal where applicable) are described in our Terms of Service and are not limited by this section.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Your subscription is billed monthly (not annual)
• Your refund request is submitted within 14 days of your first paid subscription
• You have not exceeded the usage limits associated with your purchased plan
• The service has not been used in violation of our Terms of Service
• You provide a valid reason for the refund request

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at contact@pindown.ai
2. Include your account email and the transaction ID from your purchase
3. Provide a brief explanation for your refund request
4. Wait for our team to review and process your request (typically within 5-7 business days)

Processing Time

Once your refund request is approved, we will process the refund to your original payment method within 5-10 business days. The exact processing time may vary depending on your payment provider.

Non-Refundable Items

Please note that the following are not eligible for refunds:

• Annual subscription payments (paid in advance for the billing year)
• Purchases made more than 14 days ago (monthly plans)
• Credits or usage that have already been consumed
• Services that have been used in violation of our Terms of Service
• Third-party services or integrations that are not directly provided by Pindown.ai

Subscription Cancellations

If you cancel your subscription, you will continue to have access to the service until the end of your current billing period. Discretionary refunds for monthly plans are only available within 14 days of your first paid subscription. Annual plans are not refundable; you may cancel to avoid renewal.

After the 14-day refund window, cancellations will take effect at the end of the current billing cycle, and no partial refunds will be issued.

Disputes and Appeals

If your refund request is denied and you believe this decision was made in error, you may appeal by contacting our support team with additional information. We will review your case and make a final determination within 10 business days.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at contact@pindown.ai or through our support portal.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our refund procedures.