Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Pindown AI, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Pindown AI.

If you are using our Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you and the organization.

2. Eligibility

You must be at least 13 years old (or 16 in the European Economic Area) to use our Service. If you are under 18, you must have permission from a parent or guardian. By using our Service, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into these Terms.

3. Account Registration and Security

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account

3.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security. You may not share, sell, or transfer your account to another person without our prior written consent.

4. Service Description

Pindown AI provides an AI-powered platform for data visualization, dashboard creation, and intelligent content processing. Our Service includes:

• Data visualization tools and interactive dashboards
• AI-powered content analysis and generation
• Document processing and intelligent summarization
• Collaboration and sharing features
• API access (depending on your subscription plan)
• Integration with third-party services

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

5. Subscription Plans and Pricing

5.1 Pricing

We offer various subscription plans with different features and usage limits. Current pricing is available on our website. We reserve the right to change our pricing at any time. Price changes will not affect your current subscription period but will apply upon renewal.

5.2 Payment Terms and Merchant of Record

Payment processing is handled securely through Paddle, our payment provider. By subscribing to a paid plan, you agree to:

• Provide valid payment information
• Authorize automatic recurring charges for your chosen billing cycle (monthly or annual)
• Pay all applicable fees and taxes
• Comply with Paddle's terms and conditions

5.3 Billing Cycle

Subscriptions renew automatically at the end of each billing period unless you cancel. You will be charged on the same day each billing period. If your payment fails, we may suspend or terminate your access to paid features.

5.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period. You will continue to have access to paid features until the end of the paid period. No refunds will be issued for partial billing periods, except as outlined in our Refund Policy.

5.5 Free Trial

We may offer free trials for certain subscription plans. You may be required to provide payment information to start a free trial. If you do not cancel before the trial period ends, you will be automatically charged for the subscription plan.

6. Acceptable Use Policy

You agree not to use our Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload, transmit, or distribute illegal, harmful, or offensive content
• Impersonate any person or entity, or falsely represent your affiliation
• Interfere with or disrupt the Service or servers or networks
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service for any fraudulent or malicious purposes
• Scrape, spider, or crawl the Service or use automated tools without permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Upload malware, viruses, or any malicious code
• Harass, threaten, or abuse other users
• Use the Service to send spam, phishing, or unsolicited messages
• Circumvent usage limits or restrictions on your account

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including suspending or terminating your account without notice.

7. Content and Data

7.1 Your Content

You retain ownership of all data, documents, and content you upload or create using our Service ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive, royalty-free license to:

• Store, process, and display Your Content to provide the Service to you
• Process Your Content through AI models to deliver features you request
• Make backups and ensure data redundancy
• Improve and develop our Service (using aggregated, anonymized data only)

7.2 Content Responsibility

You are solely responsible for Your Content and represent that:

• You own or have the necessary rights to upload and use Your Content
• Your Content does not violate any laws, regulations, or third-party rights
• Your Content does not contain sensitive personal information of others without consent
• You have obtained all necessary permissions for any third-party content you upload

7.3 Content Removal

We reserve the right to remove or refuse to process any content that violates these Terms or that we deem inappropriate, without prior notice. We are not responsible for monitoring or reviewing user content, but we may do so at our discretion.

7.4 Our Content

All content provided by Pindown AI, including text, graphics, logos, software, and design elements, is protected by intellectual property laws and remains our property. You may not copy, modify, distribute, or create derivative works from our content without permission.

8. AI and Data Processing

Our Service uses artificial intelligence to provide intelligent features. You acknowledge and agree that:

• Your Content may be processed through third-party AI providers (e.g., Google Vertex AI, Anthropic)
• AI-generated outputs may not always be accurate and should be reviewed before use
• We do not use Your Content to train AI models
• You are responsible for verifying and validating AI-generated content
• AI processing is subject to the terms and privacy policies of our AI providers

9. Intellectual Property Rights

The Service and all materials, including software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, and other intellectual property ("Pindown AI IP") are owned by or licensed to Pindown AI.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal business purposes, subject to these Terms. This license does not include the right to:

• Resell, redistribute, or sublicense the Service
• Copy, modify, or create derivative works of the Service
• Reverse engineer or decompile the Service
• Remove or alter any proprietary notices or labels

10. Third-Party Services and Links

Our Service may integrate with or link to third-party services, websites, or applications. We do not control these third parties and are not responsible for their:

• Content, products, or services
• Privacy practices or data handling
• Terms and conditions
• Availability or performance

Your use of third-party services is at your own risk and subject to their terms and policies. We encourage you to review their terms before use.

11. Disclaimers and Warranties

We do not warrant that:

• The Service will meet your specific requirements or expectations
• The Service will be uninterrupted, secure, or error-free
• Any errors or defects will be corrected
• AI-generated content will be accurate, reliable, or complete
• The Service will be compatible with all devices or platforms

You acknowledge that you use the Service at your own risk and discretion.

12. Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Pindown AI and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your Content and any claims that it infringes or violates any rights
• Any disputes or issues between you and other users

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting support or through your account settings. Upon termination, your access to the Service will cease at the end of your current billing period (for paid accounts) or immediately (for free accounts).

14.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our policies
• You engage in fraudulent, abusive, or illegal activity
• Your payment fails or you have outstanding fees
• We are required to do so by law
• Continuing to provide Service would cause us legal or operational harm

14.3 Effect of Termination

Upon termination, you will lose access to your account and Your Content. We will retain Your Content for 90 days, after which it may be permanently deleted. You should export and backup Your Content before termination. Sections of these Terms that by their nature should survive termination will survive (e.g., payment obligations, intellectual property, disclaimers, limitations of liability).

15. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on this page with a new "Last updated" date
• Send you an email notification (for significant changes)
• Display a prominent notice in the Service

Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

If you have a dispute with us, please first contact us at legal@pindown.ai and attempt to resolve the dispute informally. We will work in good faith to resolve any issues.

16.2 Arbitration Agreement

If we cannot resolve a dispute informally, you and Pindown AI agree that any dispute will be resolved through binding arbitration rather than in court, except that:

• Either party may seek injunctive or other equitable relief in court
• Disputes regarding intellectual property rights may be brought in court
• Small claims court disputes may be brought in an appropriate small claims court

16.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis only, and not as a class action, class arbitration, or any other kind of representative proceeding. Neither you nor Pindown AI may act as a class representative or participate as a member of a class.

16.4 Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where Pindown AI is registered, without regard to its conflict of law principles.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Pindown AI regarding the Service.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

17.4 Assignment

You may not assign or transfer these Terms or your account to any other person or entity. We may assign these Terms or our rights and obligations without restriction.

17.5 Force Majeure

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or internet or telecommunications failures.

17.6 Notices

We may provide notices to you via email, through the Service, or by posting on our website. You consent to receive electronic communications and agree that they satisfy any legal requirement for written notice.

18. Contact Information

If you have questions about these Terms or need to contact us regarding the Service, please reach out: