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Map customer onboarding with a steps pin

P
Pindown
·January 27, 2026·Use cases

Show multi-step onboarding or internal procedures as a steps pin—horizontal progress for flows everyone must follow in order.

Onboarding docs bury order in paragraphs. A steps pin shows the path: Account → Configure → Invite → First value—ideal for CS playbooks and in-app setup guides pinned on a project canvas.

Example: onboarding steps pin

Example pin · Customer onboarding

Loading steps...

Why steps pins?

Order is explicit

New hires and customers see what comes next.

Compact on dashboards

Horizontal steps fit showcases and pinboards.

Pairs with checklists

Steps = happy path; checklist = detailed gates per step.

Getting started

List 4–6 stages max. Create a steps pin, add a title and short description per step. Highlight the current step during active onboardings if your process uses one.

Frequently Asked Questions (FAQ)

Horizontal vs vertical?

Steps pins default horizontal—great for wide layouts.

Can steps link elsewhere?

Add detail in descriptions or link out from a Markdown pin below.

Internal vs customer onboarding?

Same pin type—different copy and access rules.